Atlas Home Services was experiencing a common expansion bottleneck: they were generating hundreds of plumbing and HVAC leads through advertising, but their internal receptionist team was overwhelmed. More than 30% of calls came in during evening hours when the office was closed. These leads went straight to voicemail—and then straight to competing agencies.
The Results
Within 30 days of deployment, Atlas's call capture rate jumped to 99.4%. Lead volume rose by 230% without hiring additional customer service representatives. The payback period of the deployment was resolved in less than 3 weeks, creating a 12x return on investment in the first quarter.
Frequently Asked Questions
How did Atlas Home Services scale lead volume by 230%?
By deploying an AKCELERATION AI voice agent to handle after-hours and weekend call spikes, capturing 100% of emergency homeowner inquiries.